Privacy Policy
In compliance with the obligations under the new General Data Protection Regulation (EU Regulation No. 679/2016, known as GDPR) and in order to make the activities of the website www.copic.it as transparent as possible, this section aims to inform the user about the collection and processing of their personal data.
Personal data is any information that identifies (or allows identification, directly or indirectly) a natural person: personal data includes the name, address, identification number, online identifier (e.g., IP address), or one or more elements characteristic of their physical, physiological, genetic, mental, economic, cultural, or social identity.
Processing refers to any operation (or set of operations) applied to personal data, such as collection, recording, organization, structuring, adaptation or alteration, storage, consultation, use, erasure, and destruction.
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Data Controller and Data Processing Responsibility
The data controller (and processor) is Mundel Srl, located at via Pantelleria 11 – 21056 Milan (MI).
Data Protection Officer: Masengu Manuela Tshibangu -
Purpose of Data Processing
On the website www.copic.it, the collection (and subsequent processing) of personal data is carried out for the following purposes:
• Allow navigation and consultation of the site
• Allow the provision of services and management of the customer area
• Enable the execution of the sales contract between Mundel Srl and the user/purchaser
• Respond to requests for assistance and/or information received by email, phone, or web pages
• Send advertising and/or informative material, conduct direct marketing campaigns via email (promotions, news, etc.), as well as provide personalized commercial proposals based on the products purchased and/or viewed
• Fulfill legal obligations under national and community legislation
• Ensure the security of the site and prevent illicit or fraudulent activities, reserving the right to take appropriate measures for its protection and the protection of third parties -
Data Subject to Processing
During navigation (and at the time of purchase), Mundel Srl collects the following personal data:
Browsing Data
These are purely technical and IT-related information (IP address, browser used, operating system, pages visited, products added to the cart, etc.) that are collected in an aggregated and non-identifying manner (thus not associated with any specific natural person) for statistical purposes, ensuring the correct functioning of the site, identifying anomalies and/or abuses.
Data Provided Directly by the User
These are all those pieces of information that the user explicitly and freely enters during registration, purchase, access to a restricted area, or form submission.
Cookies
Cookies are small text strings stored on the user’s computer when visiting certain web pages. In most browsers, these cookies are enabled, are not harmful to the device, and do not contain personal identifying information.
They are encrypted information collected to improve/optimize browsing on the site, e.g., useful for identifying and fixing errors or determining relevant related products to display to the visitor during navigation.
Mundel Srl uses the following cookies:
• Technical Cookies: Necessary and essential for navigating the site and using all its features. Without these cookies, we would not be able to provide some essential services and/or functions, and browsing would not be as easy and smooth as it should be.
• Analytical Cookies: Collect information on how a visitor uses the site (e.g., which pages are visited); all information collected by these cookies is aggregated anonymously (thus not allowing identification of the user) and is used solely to improve the site's functionality.
• Functional Cookies: Allow remembering the choices made by a user and personalizing the website's content to improve the service.
• Advertising Cookies: Allow creating a "profile" of users by collecting information about their preferences, then sending personalized advertising content and improving the effectiveness of campaigns. These can also be third-party cookies (e.g., set by a website different from the one being visited).
NOTE: Considering that the site www.copic.it functions optimally only when cookies are enabled, the user can still choose to disable them at any time by accessing their browser settings. Disabling cookies may disable some website functionalities.
All data collected by Mundel Srl during navigation and purchases is not sold or disclosed to third parties except for the purposes mentioned in point 2. -
Data Recipients
A recipient is a natural or legal person, public authority, service, or other body to whom personal data is communicated.
To pursue the purposes mentioned in point 2, Mundel Srl shares users' personal data with the following subjects:
• Professional subjects authorized to provide legal, tax, financial, or administrative consulting/assistance
• Professional subjects authorized to provide internet services
• Professional subjects authorized to handle payments
• Commercial partners handling deliveries on behalf of Mundel Srl (e.g., couriers and postal services)
• Professional subjects authorized to manage mailing lists
• Public authorities or entities to comply with legal obligations set forth by law or for the assessment, exercise, and defense of a right in legal proceedings
These subjects are not authorized to use or disclose such data except for providing the services entrusted to them or to comply with legal obligations. -
Data Retention Period
Personal data is stored for a period no longer than necessary to achieve the specific purposes of processing outlined in point 2 or until the user's specific request for revocation of processing. -
Data Protection
Mundel Srl implements (in line with its business size) all technical and organizational measures:
• Aimed at effectively applying the principles of personal data protection (e.g., ensuring encrypted browsing on the site via HTTPS) and preventing unauthorized access or use of data
• Adequate to ensure that only the personal data necessary for each specific processing purpose is handled
• Ensuring that anyone acting under its authority and accessing the user's personal data does not process such data unless instructed to do so
In the event of a personal data breach, Mundel Srl will notify the relevant supervisory authority within 72 hours of becoming aware of the breach, unless it is unlikely that the breach poses a risk to the rights and freedoms of individuals. -
User Rights
Access to Personal Data
The user, through their Account, can access, modify, delete (“right to be forgotten”), and print (“right to portability”) their personal data at any time.
Limitation and Revocation of Consent
The user has the right to limit and/or revoke consent for the processing of their personal data at any time by sending an email to info@mundelsrl.com or accessing their Account and using the specific sections dedicated to it. -
Right to Complain
A user who believes that the processing of their personal data violates the applicable legislation has the right to file a complaint with a supervisory authority (Data Protection Authority), specifically in the member state where they habitually reside, work, or where the alleged violation occurred.
For questions or comments about this privacy notice, or if you wish to request data, please email info@mundelsrl.com, call +39 02347830 during office hours (8:30/12:30 – 14:00/18:00 Monday to Friday), or write to the following address:
Mundel Srl – via Pantelleria 11, 20156 Milan - Italy