General Terms and Conditions of Sale

The offer and sale of products on our website (www.copic.it) are governed by these General Terms and Conditions of Sale.
The products purchased on www.copic.it are sold directly by Mundel srl ("the Seller"), a company based in Italy, at via Pantelleria 11 – Milano 20156, registered with the R.E.A. Milan CCIAA n. 2022998, C.F. and P.IVA n. 08396920962, with a share capital of Euro 45,000.00 fully paid.
You can request any information through our customer service in the Contact section.
You can find information regarding orders, shipments, refunds, and returns of products purchased on www.copic.it.
Remember, you can always contact the Seller by email at the following address: info@mundelsrl.com.
For any other legal information, please refer to the sections: Deliveries and Returns, Privacy Policy, and Legal Notices.

 

1. Our company policy

1.1
The Seller offers for sale on www.copic.it products and carries out its e-commerce activities exclusively for its end users who are "consumers."
1.2
When we refer to "consumer," we mean any individual who acts on www.copic.it for purposes not related to their commercial, entrepreneurial, or professional activities they may carry out.
1.3
In line with its commercial policy, the Seller reserves the right not to proceed with orders from parties other than "consumers" or orders that do not comply with its commercial policy.
1.4
These General Terms and Conditions of Sale govern solely the offer, transmission, and acceptance of purchase orders for products on www.copic.it between the users of www.copic.it and the Seller.
1.5
The General Terms and Conditions of Sale do not regulate the provision of services or the sale of products by entities other than the Seller who may be present on www.copic.it via links, banners, or other hyperlinks. We recommend that, before submitting orders and purchasing products and services from parties other than the Seller, you check their terms and conditions of sale.

 

2. How to conclude the contract with the seller

2.1
To conclude the purchase contract for one or more products on www.copic.it, you must fill out the electronic order form and transmit it to the Seller electronically, following the related instructions.
2.2
Before proceeding with the purchase of products, via the submission of the order form, you will be asked to carefully read the General Terms and Conditions of Sale. Additionally, we will provide a summary containing a reference to the General Terms and Conditions of Sale and the information on the Right of Return, as well as a summary of the essential features of each product ordered with its respective price (including all applicable taxes or duties), the payment methods you can use, the delivery methods of the purchased products, and the shipping costs. The Seller will also provide a summary of the terms and conditions for exercising your right of withdrawal and the methods and timing for returning the products purchased. The contract is concluded when the Seller receives, electronically, your order form, following the verification of the correctness of the data related to your order.
2.3
The order form will be stored in our database for the time necessary to process the orders and, in any case, within the legal terms. You can access your order form by consulting the "My Orders" section.
2.4
At the time of submitting the order form, you will be notified that this submission implies the obligation to pay the indicated price.
2.5
The language available to conclude the contract with the Seller is Italian.
2.6
Once the contract is concluded, the Seller will process your purchase order.
2.7
The Seller may not proceed with your purchase orders that do not provide sufficient guarantees of solvency or that are incomplete or incorrect, or in cases where the products are unavailable. In these cases, we will inform you by email that the contract has not been concluded and that the Seller has not followed up on your purchase order, specifying the reasons. If the products listed on www.copic.it are no longer available or for sale at the time of your last access to the site or the submission of the order form, it will be the Seller's responsibility to notify you promptly and, in any case, within thirty (30) days from the day following the date you submitted your order, of the possible unavailability of the ordered products. In case the order form is submitted and the price is paid, the Seller will refund what you have already paid without undue delay, and the contract will be considered resolved between the parties.
2.8
By electronically submitting the order form, you unconditionally agree to observe these General Terms and Conditions of Sale in dealings with the Seller. If you do not agree with any of the terms in the General Terms and Conditions of Sale, we invite you not to submit the order form for the purchase of products on www.copic.it.
2.9
By submitting the order form, you confirm that you are aware of and accept the General Terms and Conditions of Sale and the additional information contained in www.copic.it, also referenced via links, including the privacy policy and the Right of Return Policy.
2.10
Once the contract is concluded, the Seller will send you an email receipt of the purchase order containing the General Terms and Conditions of Sale and a summary document of the Right of Withdrawal, as well as all the information already included in the summary of the commercial and contractual terms shown before proceeding with the purchase.

 

3. Product warranties and price indications

3.1
On www.copic.it, products identified by recognizable brands (e.g., Too Marker or Transotype) are offered for sale and purchased directly by the Seller from the manufacturer or the official European distributor.
3.2
The Seller does not sell used, irregular, or lower-quality products compared to the corresponding standards offered on the market.
3.3
The essential characteristics of the products are presented on www.copic.it within each product page. However, the images and colors of the products offered for sale may not correspond exactly to the real ones due to the browser and monitor used.
3.4
The prices of the products may be subject to updates. Ensure the final selling price before submitting the relevant order form.
3.5
In the case of exercising your right of withdrawal, the Seller has the right not to accept the return of amounts paid for the purchase of products that lack the original packaging, have been altered in their essential characteristics or quality, or have been damaged, as clarified in paragraph 7.5.

 

4. Payments

4.1
For payment of the price of the products and related shipping and delivery costs, you may follow one of the methods indicated in the order form.
4.2
In the case of payment by credit card, financial information (such as credit/debit card number or expiration date) will be forwarded, via encrypted protocol, to Paypal, which provides the relevant electronic payment services, without any third party being able to access them. These details will never be used by the Seller except to complete the procedures related to your purchase and issue refunds in case of returns following the exercise of your right of withdrawal, or if necessary, to prevent or report fraud to the police.

 

5. Shipping and delivery of products

You will receive the purchased items at the address you selected at the time of the order.

 

6. Customer assistance

You can request any information through our customer service in the Contact section.

 

7. Right of withdrawal

7.1
You have the right to withdraw from the contract concluded with the Seller, without penalty and without specifying the reason, within fourteen (14) days from the day you received the products purchased on www.copic.it.
7.2
To withdraw from the contract, send a return request via email to info@mundelsrl.com specifying the order number and the products you wish to return. The Seller will confirm receipt of the return request and its acceptance by email.
7.3
After confirmation of the return authorization, you must return the products to the Seller within fourteen (14) days. The address to send the products is: Mundel srl - via Pantelleria 11, 20156 Milano (MI) - Italy
7.4
The only costs you will be responsible for are those related to returning the purchased products, unless the Seller expressly exempts you from these costs at the time of purchase.
7.5
The Right of Withdrawal – in addition to respecting the terms and conditions described in points 7.1, 7.2, 7.3, and 7.4 – is deemed correctly exercised if the following conditions are fully respected:
a. the request by email to info@mundelsrl.com to withdraw from the contract must be sent to the Seller within fourteen (14) days from the receipt of the products;
b. the products must not have been used;
c. the products must be returned in their original packaging;
d. the returned products must be delivered to the shipper within fourteen (14) days from the date you received the return authorization from the Seller.
e. the products must not be damaged.

7.6

If the Right of Withdrawal is exercised in accordance with the methods and terms indicated in this paragraph 5, the Seller will refund any amounts already collected for the purchase of the products according to the methods and terms provided.

7.7

The amounts will be refunded as soon as possible, and in any case, within ten (10) days from the date the Seller receives the products, once the condition of the returned products has been verified.

7.8

If the methods and terms for exercising your right of withdrawal, as stated in the previous paragraph 5, are not respected, you will not be entitled to a refund of the amounts already paid to the Seller.

 

8. Refund Times and Methods

8.1

After the return of the products, the Seller will carry out the necessary checks regarding their compliance with the conditions and terms indicated in paragraph 7. If the checks are concluded positively, the Seller will send you a confirmation of the acceptance of the returned products via email. If the checks are not concluded positively, the Seller will notify you by email.

8.2

Regardless of the payment method you used, the refund will be initiated by the Seller as soon as possible and, in any case, within fourteen (14) days from the date the Seller receives the returned products, after verifying the correct execution of your right of withdrawal and checking the returned products.

8.3

The Seller will process the refund using the same payment method you used to purchase the returned products, unless you have expressly agreed with the Seller to use a different payment method. If there is no correspondence between the recipient of the products indicated in the order form and the person who made the payment for their purchase, the refund of the amounts, in case of exercising the right of withdrawal, will be made by the Seller to the person who made the payment.

 

9. Privacy

9.1

You can obtain information on how we process your personal data by accessing the Privacy Notice.

9.2

For further information on our Privacy Policy, you can send requests to the following email address: info@mundelsrl.com or to the address of our registered office: Mundel srl, via Pantelleria, 11 – Milano 20156, Italy.

 

10. Applicable Law and Dispute Resolution

10.1

The General Terms and Conditions of Sale are governed by Italian law, and in particular by Legislative Decree No. 206 of September 6, 2005, on the Consumer Code, Title I "Consumer rights in contracts," with specific reference to the regulations concerning distance contracts, and by Legislative Decree No. 70 of April 9, 2003, on certain aspects of electronic commerce.

10.2

Any dispute relating to the existence, interpretation, execution, or termination of these general terms and conditions of sale and/or the contract concluded between the buyer and the Seller will be exclusively subject to the jurisdiction of the Italian courts competent based on the buyer's place of residence or domicile, if located within Italy.

 

11. Modifications and Updates

The General Terms and Conditions of Sale are modified from time to time, also considering any changes in regulations. The new General Terms and Conditions of Sale will be effective from the date of publication on www.copic.it

 

12. Information about Mundel srl

MUNDEL SRL

Registered office: Via Pantelleria, 11 - 20156 Milano (MI)

Tel. +39 02 347830 – PEC: mundelsrl@legalmail.it

Tax Code and VAT Number: 08396920962

R.E.A. Milan Chamber of Commerce n. 2022998 Share

Capital Euro 45,000.00 fully paid